We want you to be please with every order we send you. Please check your order carefully when it arrives and let us know if anything is not as it should be. If you are not happy with anything you purchase from us, you have 60 days to return or exchange it. We require that items be returned in the same condition in which you received them. Apparel that has already been worn and laundered may not be returned. AvaSwimwear is not responsible for damage to products due to normal wear and tear, improper use or negligence. When in doubt about whether a product is returnable, please contact us.
How do I return items for refund?
- Click here to print out a return/exchange form. Fill out this form indicating the items being returned and the reason for the return. Enclose this form AND a copy of your packing slip with the merchandise being returned.
- Fold any clothing and pack all items securely. You can ship to us using any method but we recommend insuring your sending with a delivery confirmation service. We are not responsible for lost packages.
PO Box 276
Mildred, PA 18632, USA
If you are shipping via a carrier that does not deliver to PO Boxes (UPS, FedEx, etc) please send to:
7406 Highway 487
Mildred, PA 18632, USA
All refunds will be issued in the same method you used to pay.
Is there a restocking fee?
There is no restocking fee for returned items falling into the peripherals above. However, you may incur a fee or your return may not be accepted for any of the following reasons:
- Your order took place longer than 60 days ago.
- Your items have obvious signs of use - stains, deodorant marks, pet hair, odors, are some examples
- Your item is missing its original tag, where applicable.
If there are any questions about returning an item, please call us and we will be happy to help.
How do I exchange my item for a different size/style?
You may exchange your items for any other items on the website. We charge a single reshipping fee, which covers any number of items we are shipping back to you in exchange. Heavier items may incur additional charge. You will be contacted if this is the case.
- USA: $5.00
- Canada: $7.00
- Everywhere Else: $12.00
You can pay for this reshipping fee via credit card, check, or money order in U.S. currency.
Write the number and expiration in the space provided on the exchange form.
Enclose with the return and make payable to Main Merch. Checks made out to AvaSwimwear.com can not be accepted.